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Testimonial from Insurance Buyers’ Council
BL Technical Services has managed several recent transitions for our company including re-establishing on-site servers from a hosted co-location site, replacement of all desktops and implementing an alternative remote desktop solution. While we were daunted by the prospects of such major changes, this firm made it look easy. Even the failure on a Saturday of new server hardware we provided them, did not stop the server project. They simply found a better server at a lower cost to employ as our domain controller. The network was up and running the next day. Needless to say we follow their hardware recommendations now.
While it has been our experience with other IT professionals that once the big projects are done so too is high level of service. This is definitely not the case with BL Technical. Through a combination of best practices, common sense and patience with end users, each issue that comes up has an expedient solution. Feedback from users is universally positive, a first for our firm. Regarding maintenance needed to ensure system uptime, it’s been refreshing to receive proactive rather than reactive service that deals with issues before they become a distraction or interruption. Multiple levels of redundancy for data protection both on and off site have been established for peace of mind. They have been more than willing to work in the gray areas where the issue may arise from one or more providers or software to get things fixed. All of this comes with the least amount of time and effort on my part, letting me focus on our clients.
In a nutshell, BL Technical has been a cost effective solution to our IT needs.
Testimonials
BL Technical has serviced the IT needs of our busy hi tech veterinary center since May 2011. During this time they have handled many hardware and software tasks including setting up new computers, installing back- up systems for data protection, preventative maintenance and monitoring our network. What really impressed me was their ability to convert our server from a virtual server which was set up by a previous IT company to a standard server configuration which was more compatible with our practice management software. Several other companies told us it could not be done, but BL Technical Services made it happen. They see each job as a challenge and will not stop until they has found a proper solution to the problem.
Christine Calvert, Calvert Veterinary CenterBL Technical Services has managed several recent transitions for our company including re-establishing on-site servers from a hosted co-location site, replacement of all desktops and implementing an alternative remote desktop solution. While we were daunted by the prospects of such major changes, this firm made it look easy. Even the failure on a Saturday of new server hardware we provided him, did not stop the server project. They simply found a better server at a lower cost to employ as our domain controller. The network was up and running the next day. Needless to say we follow Their hardware recommendations now.
Scott Agar, Insurance Buyers' CouncilThe BL Team has taken the time to understand our processes and not only maintain IT stability, but also provide and implement recommendations to improve efficiency, and minimize data loss.
Chris Tripp, Mid-Atlantic Industrial ConstructionAs a small but growing company, our staff have come to rely on BL Technical to address their day-to-day needs in a timely and professional manner. BL Technical takes full ownership of both small and large issues. They listen carefully to each staff member’s issue before resolving the issue, and always follow up to ensure satisfaction.
Nancy Coon, Discern Health