The BL Technical team has been able to consistently meet our needs for both long term growth and emergency response. The BL Team has taken the time to understand our processes and not only maintain IT stability, but also provide and implement recommendations to improve efficiency, minimize data loss, and customize their service to meet our dynamic environment.
BL Technical has serviced the IT needs of our busy hi tech veterinary center since May 2011. During this time they have handled many hardware and software tasks including setting up new computers, installing back- up systems for data protection, preventative maintenance and monitoring our network. What really impressed me was their ability to convert our server from a virtual server which was set up by a previous IT company to a standard server configuration which was more compatible with our practice management software. Several other companies told us it could not be done, but BL Technical Services made it happen. They see each job as a challenge and will not stop until they have found a proper solution to the problem.
BL Technical has managed several recent transitions for our company including reestablishing on-site servers from a hosted co-location site, replacement of all desktops and implementing an alternative remote desktop solution. While we were daunted by the prospects of such major changes, this firm made it look easy. Even the failure on a Saturday of new server hardware we provided them, did not stop the server project. They simply found a better server at a lower cost to employ as our domain controller. The network was up and running the next day. Needless to say we follow their hardware recommendations now.
The BL Team has taken the time to understand our processes and not only maintain IT stability, but also provide and implement recommendations to improve efficiency, and minimize data loss.
As a small but growing company, our staff have come to rely on BL Technical to address their day-to-day needs in a timely and professional manner. BL Technical takes full ownership of both small and large issues. They listen carefully to each staff member’s issue before resolving the issue, and always follow up to ensure satisfaction.