FAQ

Small- and medium-sized business owners throughout Glen Burnie, MD, Annapolis, and the surrounding area rely on the experts at BL Technical Services for all of their tech and IT support needs. We provide managed IT services and the best cloud services available to ensure our clients’ networks work correctly and consistently. Our passion is service. We are not concerned with selling you hardware, software, or various contracts, so you can rest assured our IT support services are designed to suit your specific needs. We rely on a small network of certified IT support technicians and engineers to support all our customers’ systems. As a result, you will be able to develop a rapport and relationship with your designated professional instead of having to explain your situation to a new representative at a call center every time you need assistance. We have compiled answers to some of our most frequently asked questions below, but feel free to call us if you have any more of your own.

What are managed IT services?

Managed IT services comprise an information technology solution that combines unlimited IT support and proactive monitoring of IT infrastructure. BL Technical Services is proud to serve as a managed service provider for an array of small- and medium-sized businesses throughout Glen Burnie, MD. We will customize services for you that align with your organization’s vision, helping you plan for the future and avoid any potential obstacles. We know you may not have expertise with IT support services, so let us manage your systems for you.

What is an IT support technician?

IT support technicians are individuals who troubleshoot software and hardware problems to ensure systems operate smoothly and efficiently. Properly-functioning technology and platforms are critical to the success of your business. BL Technical’s IT support technicians will work closely with you and get to know your mission so that we can resolve any issues rapidly.

What are cloud-based services?

Cloud software services involve the delivery of information from servers and databases via the internet to maximize efficiency, foster innovation, and make your business more flexible for customers and employees. BL Technical can assist with cloud support services that improve productivity and make your business more accessible. Among the cloud services we support are Microsoft Office 365, G-Suite, and Amazon Web Services.

What does tech support encompass?

Tech support describes the services BL Technical can provide that make computing easier and more efficient for businesses in and around Glen Burnie, MD. We can help you install and maintain a wide range of technology solutions that can move your company forward. Among our tech support specialties are software applications, network services, computer and server hardware, mobile devices, hosted services, and more.

What is software maintenance?

Computer software has myriad intricacies, so you need an IT support consultant who is familiar with its wide-ranging abilities to help you when something goes wrong and prevent any issues from arising. The experts at BL Technical can modify software products or complete updates to improve performance and correct faults. You may also rely on software maintenance to allow interface with other network systems, accommodate new programs, and migrate a legacy software.

What is maintenance management system software?

Maintenance management system software is useful for companies that need to track and schedule various maintenance activities. Such actions can reduce downtime, increase efficiency, and allow you to operate more proactively. BL Technical can help facilitate the implantation of maintenance management system software for your company.

What is computer hardware maintenance?

Contrary to software maintenance, which involves programs and network systems, computer hardware maintenance entails caring for a computer’s physical components. Our IT support technicians are well-versed in the inner workings of all computer makes and models, so we can adeptly address issues with your hard drive, internal drives, keyboard, and more. Hardware maintenance can help extend the lifespan of your machine and improve its functionality.

Which Certification does BL Technical staff members hold?

BL Technical Services’ staff members include Microsoft Certified Systems Engineers (MCSE), meaning we can support all systems based on Microsoft Windows and Windows Server. Microsoft is an easy-to-use platform, with all-encompassing solutions available through its Small Business Server. During a consultation, we can explain the benefits of using such a resource. Once you determine it is right for your organization, our professional team will set it up for you to ensure you have worry-free access to all of your essential services.

Contact BL Technical Services Today

Small- and medium-sized business owners realize how much work it takes to establish a company and make it profitable. To achieve the best results possible, a reliable IT infrastructure is necessary. BL Technical Services supplies managed IT services and cloud software support for businesses in Glen Burnie, MD, and the surrounding area to ensure such infrastructure is present and adaptable. Our team of IT support technicians will work directly with you to improve efficiency and help advance your business. For more information or to schedule a consultation with our team, contact us today.