There are plenty of good reasons to hire an IT company, but being in a crisis isn’t one of them — in other words, you should be actively working with an IT company long before a crisis ever happens. An IT company will alleviate some of the stress involved in the daily operations of your business and can even help you to grow in ways you didn’t know were available to you.
Be Proactive Instead of Reactive
So much of what any 21st-century business does relies on a network of servers, computers, printers, and other technology. This makes it possible for your employees to collaborate, serve your clients, and generally get their jobs done.
But then comes the inevitable situation where everything crashes. If and when this happens, you could be in big trouble because nobody within the company is able to get the job done. And the longer your technology is out of order, the longer your business is unable to function. In a best-case scenario, this just means everyone has a ton of email to catch up on when the systems are back up and running; in a worse situation, this could mean you lose customers and revenue, and your reputation is diminished.
But if you’re already working with an IT company when a crisis strikes, you’re more likely to resolve the problem efficiently and without too much damage.
Think about it this way: Seeking an IT company once you’re in a crisis is like calling the fire department when you have a fire — maybe they can save the day before you suffer too much harm, or maybe they can’t. On the other hand, hiring an IT company before you have a crisis is like having a fire extinguisher on hand so the fire doesn’t get out of control in the first place. In some cases, having an IT company’s advice and guidance can help you avoid problems arising altogether.
In short, it’s about being proactive rather than reactive.
Get an Expert’s Insight
But having an IT company working with your business is about much more than how you handle problems. An IT company can help you stay up to date on the latest software that will ensure your business thrives in a contemporary world.
“But I’m able to handle all the IT by myself,” you might be thinking.
That’s great…if you’re really a tech person. But just as you would turn to an accountant to handle your taxes or a lawyer for legal counsel, you also need an expert helping you with tech. It’s not the type of thing you want to DIY.
For example, an IT tech company can advise you on (and set you up with) the technical resources you need for success, not to mention work with you to ensure your systems and computers are at peak performance. If there’s an update of the software you’re using or a newer version of an application your business depends on, you’ll know about it because your IT company will tell you about it. You don’t have to deal with constantly playing catch-up.
An IT company will also help you create the right protection for any online storage or network databases where you keep important information. You’ll also be able to back up all your important digital files so that in the event of a computer crash, you don’t lose everything.
Take the Stress Off Your Employees
Not every problem related to tech is a crisis. Sometimes a tech problem is just an inconvenience. But without an IT company to help you resolve it, that minor inconvenience becomes a big problem — one that can lead to loss of productivity and even employee dissatisfaction.
Imagine the next time you have a crash. Your employees spend hours sitting around waiting for the problem to be fixed. Maybe they even have to try to figure it out themselves, and they’re stressing out about something that’s completely outside their area of expertise (not to mention something that’s not in their job description). After the problem is resolved, they have to scramble to catch up on all the work they missed out on.
An IT company handles these problems so neither you nor your employees have to waste time with it. Instead, focus your energy where it’s of better use for your company. Furthermore, a problem that might take a layman an hour to figure out could potentially be solved by an IT person within five minutes.
You’ll also have peace of mind knowing that if there are any problems that arise over the weekend (such as a system crash), you’ll have somebody working on it as soon as it happens — not on Monday morning when everyone is finally getting back to doing what they’re doing.
Working with an IT company is one of the best investments you can make in the security and growth of your business. Interested in learning more?Call BL Technical at 443-522-0505.